Shipping & Delivery

Delivery Times - Australian Orders 

All orders are shipped from our Melbourne Warehouse. We endeavour to pick, pack and dispatch your order within 24-48 hours. All of our shipments are sent via Australia Post and shipping times will vary based on your location. Please see further details below explaining shipping times for your state: 

Same-state deliveries (Victoria)

Parcel Post:

  • Most items are arriving within 2 business days
  • Allow up to 7 business days

Interstate deliveries

Parcel Post:

  • Most items are arriving within 4 business days
  • Allow up to 9 business days

 

 

Tracking Your Order

 

Upon dispatch of your order, a tracking number email/sms notification will be sent to you for ease of reference. You may track the progress of your shipment at anytime via our shipping partners portal. All parcels are sent via our courier Australia Post. Please note, orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

 

Delivery Times – New Zealand Orders

 

All orders are shipped from our Melbourne Warehouse. We endeavour to pick, pack and dispatch your order within 24-48 hours. You will receive your order within 6-12 business days following dispatch. Your tracking number will be emailed and/ or SMS to you via Australia Post within 1-2 business days following dispatch.

 

What happens if I am not home to receive my order?

 

If no one is home to receive your delivery, Australia Post will leave it in a safe place. If there is no safe place, it will be taken to a local Post Office and Australia Post will email you when it’s available to collect.

 

COVID 19 Update 

 

All of our orders are currently being dispatched as normal. Due to COVID-19 there may be delays within delivery services, as transport capabilities may be reduced. Please follow your tracking number for the latest shipment time details and arrival date. Our warehouse and manufacturers are currently following all health guidelines to ensure all products are handled with care and shipped safely.

 

We are here to help

 

At My Perfect Cosmetics, customer service standards are very important to us. For any enquiries regarding your order please contact our customer service team at hello@myperfectcosmeticscompany.com.au and we will get back to you within 24 hours.