Contact Us

We are here to help

To find out more about our products, you can talk to one our friendly product advisers on 03 8376 1180 or email us at hello@myperfectcosmeticscompany.com.au

Customer Service Line:

Open Monday – Friday 8:30am – 4:30pm

Sales Line:

Open Monday – Friday 9am – 4:30pm / 7:30pm – 4am

Open Saturday 9am – 4pm

Open Sunday 10am – 3pm

(Opening times exclude international holidays and national bank holidays)

Returns

We are so confident that you will love our products that we offer a full no quibble 30 day money back guarantee on all of our products. To be eligible for a refund, you must contact our Customer Service Team prior to returning products. You have 14 days for us to receive the products once notified, you will be responsible for paying for your own postage costs for returning your item.

Once your return is received your refund will be processed, and a credit automatically applied to the original method of payment, within 5 working days. If 30 days have expired since your purchase, unfortunately you will no longer be eligible for a refund.

Call us on 03 8376 1180 or email us at hello@myperfectcosmeticscompany.com.au

Exchanges

My Perfect Cosmetics Company Ltd is committed to providing a quality service for its customers and selling in an open and accountable way that builds the trust and respect of all our partners. Our  Complaints Policy  is designed to provide guidance on the way in which we receive and manage complaints. We want to help you, our customer, to resolve any complaint as quickly as possible.

If an item is defective or damaged and you request an exchange of the same item, send us an email at hello@myperfectcosmeticscompany.com.au or call us on 03 8376 1180 . The time it takes for your exchanged product to reach you can vary, dependent on where you live.

Delivery FAQs

Delivery Times:

We do our best to estimate the most accurate delivery time. for the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. All orders are dispatched within the next two business days, and we generally ask for 14 calendar days of the date of our dispatch confirmation. some remote destinations within australia may take a little longer. orders are processed for delivery on working days only (monday through friday, excluding public holidays).

Tracking Your Order:

All orders are dispatched next business day. Upon dispatch of your order, your tracking number will be emailed to you for ease of reference. You may track the progress of your shipment at anytime through the link attached in your email. All orders are sent Via Norsk Shipping. Once your order has arrived in Australia it will be delivered via Australia Post.

What happens if I am not home to receive my order?

If no one is home to receive your delivery, Australia Post will leave it in a safe place. If there is no safe place, it will be taken to a local Post Office and Australia Post will email you when it's available to collect.

Will my package go through the letterbox?

This will depend on the size of your package. If you are unable to take delivery of your order, Australia Post will leave it in a safe place. If there is no safe place to leave your package, it will be taken to your local post office and a delivery slip will be left with you.

Unsubscribing

If you wish to unsubscribe from My Perfect Cosmetics Company’s marketing communications, please email us at hello@myperfectcosmeticscompany.com.au or phone in on 03 8376 1180